x360Sync Outage

Incident Report for Axcient

Resolved

This incident has been resolved.

Posted Dec 16, 2024 - 11:41 MST

Monitoring

We experienced a major networking disruption affecting services hosted in the US region. The issue stemed from a loss of connectivity impacting critical components. Our team was able to work around these issues and is continuing to monitor to ensure this service will remain stable.

Posted Dec 16, 2024 - 07:13 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 16, 2024 - 06:28 MST

Update

We are continuing to investigate this issue.

Posted Dec 16, 2024 - 02:42 MST

Investigating

Network Connectivity Issues. Working on it.

Posted Dec 16, 2024 - 02:36 MST

This incident affected: x360Sync (x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US)).