Axcient Status

All Systems Operational

x360Portal Operational

Support Ticketing Operational

Knowledgebase (KB) Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Authentication Operational

Replibit Operational

Replibit Cloud Replication Operational

Replibit Cloud Vault Availability Operational

Replibit Cloud GMP Availability Operational

Replibit Local Appliance Operational

Replibit Cloud Virtual Offices in EU (AMS) Operational

Replibit Cloud Virtual Offices in US East (ATL) Operational

Replibit Cloud Virtual Offices in US West (SLC) Operational

Replibit Cloud Virtual Offices in CAN (YLW) Operational

x360Cloud (formerly CloudFinder) in North America Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

Microsoft 365 Mail Backup Operational

Microsoft 365 Calendar Backup Operational

Microsoft 365 Contact Backup Operational

Microsoft 365 OneDrive Backup Operational

Microsoft 365 SharePoint Backup Operational

Microsoft 365 Restore Operational

Google Workspace Gmail Backup Operational

Google Workspace Calendar Backup Operational

Google Workspace Contact Backup Operational

Google Workspace Drive Backup Operational

Google Workspace Sites Backup Operational

Google Workspace Shared Drive Backup Operational

Google Workspace Restore Operational

x360Cloud (formerly CloudFinder) in Europe Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

Microsoft 365 Mail Backup Operational

Microsoft 365 Calendar Backup Operational

Microsoft 365 Contact Backup Operational

Microsoft 365 OneDrive Backup Operational

Microsoft 365 SharePoint Backup Operational

Microsoft 365 Restore Operational

Google Workspace Gmail Backup Operational

Google Workspace Calendar Backup Operational

Google Workspace Contact Backup Operational

Google Workspace Drive Backup Operational

Google Workspace Sites Backup Operational

Google Workspace Shared Drive Backup Operational

Google Workspace Restore Operational

x360Sync (formerly Anchor) in United States Operational

x360Sync Web Operational

x360Sync Data Sync Operational

x360Sync Collaborative Web Editing Operational

x360Sync Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Private Cloud Web Preview Operational

x360Sync (formerly Anchor) in Europe Operational

x360Sync Web (EU) Operational

x360Sync Data Sync (EU) Operational

x360Sync Email Notifications (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Private Cloud Collaborative Web Editing (EU) Operational

x360Sync Private Cloud Web Preview (EU) Operational

x360Sync (formerly Anchor) in Canada Operational

x360Sync Web (CA) Operational

x360Sync Data Sync (CA) Operational

x360Sync Email Notifications (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Collaborative Web Editing (CA) Operational

x360Sync Private Cloud Web Preview (CA) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

BDR for ShadowProtect Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

Business Recovery Cloud (BRC) Operational

BRC Remote Management Console Operational

BRC Cloud Tunnel Services Operational

BRC Offsite Replication (USA) Operational

BRC Cloud Virtual Offices in USA (SLC) Operational

BRC Offsite Replication (CAN) Operational

BRC Cloud Virtual Offices in CAN (YLW) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Offices Operational

BDR for Veeam Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

x360Sync Web

Fetching

x360Sync Web (EU)

Fetching

x360Sync Web (CA)

Fetching

Past Incidents

Jan 25, 2021

Backup for Files maintenance in US

Completed - The maintenance has been completed. The longest downtime for any one account was at most three minutes.
Jan 25, 14:23 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 MST

Scheduled - The Axcient Backup for Files and 3rd party BDR in US will be undergoing proactive maintenance from 9:00am to 11:00am MST, Monday, 25 January 2021. During this time backups for some accounts will be paused. Backups will automatically resume when maintenance is complete.
Jan 20, 11:19 MST

Axcient x360Sync (Anchor) CA SaaS Issues

Resolved - This incident has been resolved.
Jan 25, 07:15 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 07:01 MST

Identified - We`ve identified an issue with one of x360sync storage nodes where users may experience problems with having access to some files. We are working on a resolution.
Jan 25, 06:44 MST

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

Axcient x360 Portal Login Issues

Resolved - All services are back to normal operation. No errors are occurring and users can login as normal.
Jan 18, 10:17 MST

Monitoring - We have implemented a fix to resolve the issue. All users should be able to login as normal. We are monitoring for any outstanding issues.
Jan 18, 10:10 MST

Investigating - An issue has been identified which is causing some x360 Portal user logins to fail. We are investigating the issue now and will provide an update shortly.
Jan 18, 07:33 MST

Partial unavailability of services due to the update.

Resolved - This incident has been resolved.
Jan 18, 09:30 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 08:44 MST

Update - We are continue to investigating this issue.
Jan 18, 07:43 MST

Investigating - We are currrently investigating this issue.
Jan 18, 07:14 MST

x360Recover Virtual Office Update

Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 MST

Scheduled - "Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Monday morning, Jan 18, 2021. Deployment will occur between 2AM and 6AM EST. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place."
Jan 14, 08:28 MST

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Axcient x360Sync (Anchor) US SaaS Issues

Resolved - The issue with x360Sync is resolved. We apologize for any inconvenience this has caused you or your clients.
Jan 14, 07:07 MST

Monitoring - Access to data should now be restored. We are monitoring the system.
Jan 12, 17:00 MST

Update - We have identified the root cause of this issue. We have confirmed there is NO DATA LOSS. We are readying a fix that will restore access to data. We are very sorry for the inconvenience and will update when data visibility has been restored.
Jan 12, 14:45 MST

Identified - We have identified a data visibility issue within Axcient x360Sync and are working on a resolution. During this time, specific files may be unavailable to users We expect the issue to be resolved shortly and data visibility to be restored.
Jan 12, 13:22 MST

Jan 13, 2021

No incidents reported.

Jan 12, 2021

Jan 11, 2021

No incidents reported.