All Systems Operational
Axcient x360 Portal ? Operational
Support Ticketing ? Operational
Knowledgebase (KB) ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Replibit ? Operational
Replibit Cloud Replication ? Operational
Replibit Cloud Vault Availability ? Operational
Replibit Cloud GMP Availability ? Operational
x360Cloud (formerly CloudFinder) ? Operational
x360Cloud Backup ? Operational
x360Cloud Management Portal ? Operational
x360Cloud Smart Search ? Operational
x360Cloud Restore ? Operational
x360Sync (formerly Anchor) in United States ? Operational
x360Sync Web ? Operational
x360Sync Data Sync ? Operational
x360Sync Email Notifications ? Operational
x360Sync Collaborative Web Editing ? Operational
x360Sync Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync (formerly Anchor) in Europe ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Sync (EU) ? Operational
x360Sync Email Notifications (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Private Cloud Collaborative Web Editing (EU) ? Operational
x360Sync Private Cloud Web Preview (EU) ? Operational
x360Sync (formerly Anchor) in Canada ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Sync (CA) ? Operational
x360Sync Email Notifications (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Collaborative Web Editing (CA) ? Operational
x360Sync Private Cloud Web Preview (CA) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
BDR for ShadowProtect ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Remote Management Console ? Operational
BRC Cloud Tunnel Services Operational
BRC Offsite Replication (USA) Operational
BRC Cloud Virtual Offices (USA) Operational
BRC Offsite Replication (CAN) Operational
BRC Cloud Virtual Offices (CAN) Operational
Fusion ? Operational
Fusion Remote Management Console Operational
Fusion Offsite Replication Operational
Fusion Cloud Virtual Offices Operational
BDR for Veeam ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Posted on Jun 19, 02:50 MDT
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 18:10 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 17:13 MDT
Investigating - We are investigating an issue with Axcient Anchor US SaaS. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jul 7, 17:00 MDT
Completed - The scheduled maintenance has been completed.
Jul 7, 14:25 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:25 MDT
Scheduled - We will be undergoing emergency maintenance on Axcient Anchor US to address performance problems threatening to degrade availability. During this window, file access could be interrupted for short periods.
Jul 7, 13:09 MDT
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:00 MDT
Scheduled - We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Jun 19, 02:49 MDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 22:13 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 MDT
Scheduled - We will be undergoing Axcient Anchor US file store maintenance in order to ensure continued reliable access to data. During this window, agents and Anchor Web could be unable to access certain files.
Jul 1, 14:44 MDT
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - The incident has been resolved. Config automation was increased to avoid it in the future.
Jun 30, 07:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 05:49 MDT
Update - We are continuing to work on a fix for this issue.
Jun 30, 05:49 MDT
Update - We are continuing to work on a fix for this issue.
Jun 30, 05:28 MDT
Update - We are continuing to work on a fix for this issue.
Jun 30, 04:43 MDT
Identified - We believe we identified the issue with the Web Portal where users may experience issues with accessing My Files. We are working on a resolution.
Jun 30, 04:42 MDT
Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 01:00 MDT
Scheduled - We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Jun 19, 02:48 MDT
Completed - The scheduled maintenance has been completed.
Jun 29, 06:26 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:35 MDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 05:32 MDT
Scheduled - We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Jun 29, 05:31 MDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.