Axcient Status

All Systems Operational

Axcient x360 Portal Operational

Support Ticketing Operational

Knowledgebase (KB) Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Replibit Operational

Replibit Cloud Replication Operational

Replibit Cloud Vault Availability Operational

Replibit Cloud GMP Availability Operational

Replibit Local Appliance Operational

x360Cloud (formerly CloudFinder) Operational

x360Cloud Backup Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

x360Cloud Restore Operational

x360Sync (formerly Anchor) in United States Operational

x360Sync Web Operational

x360Sync Data Sync Operational

x360Sync Email Notifications Operational

x360Sync Collaborative Web Editing Operational

x360Sync Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Private Cloud Web Preview Operational

x360Sync (formerly Anchor) in Europe Operational

x360Sync Web (EU) Operational

x360Sync Data Sync (EU) Operational

x360Sync Email Notifications (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Private Cloud Collaborative Web Editing (EU) Operational

x360Sync Private Cloud Web Preview (EU) Operational

x360Sync (formerly Anchor) in Canada Operational

x360Sync Web (CA) Operational

x360Sync Data Sync (CA) Operational

x360Sync Email Notifications (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Collaborative Web Editing (CA) Operational

x360Sync Private Cloud Web Preview (CA) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

BDR for ShadowProtect Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

Business Recovery Cloud (BRC) Operational

BRC Remote Management Console Operational

BRC Cloud Tunnel Services Operational

BRC Offsite Replication (USA) Operational

BRC Cloud Virtual Offices (USA) Operational

BRC Offsite Replication (CAN) Operational

BRC Cloud Virtual Offices (CAN) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Offices Operational

BDR for Veeam Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2020

No incidents reported today.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

Axcient x360Sync (Anchor) EU Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 15:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 14:00 MDT

Scheduled - We will be undergoing Axcient x360Sync (Anchor) EU maintenance to ensure continued reliability. During this window, some agent and web functionality could be degraded for very short periods.
Sep 25, 14:43 MDT

Sep 26, 2020

Axcient x360Sync (Anchor) US SaaS Issues

Resolved - This incident has been resolved.
Sep 26, 07:36 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 07:13 MDT

Investigating - We are investigating an issue with Axcient x360Sync (Anchor) US SaaS web. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Sep 26, 04:00 MDT

Sep 25, 2020

BRC Offsite Service Maintenance

Completed - The scheduled maintenance has been completed.
Sep 25, 09:09 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:08 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 01:35 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 01:00 MDT

Scheduled - Dear customer,
We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure : September 24th, between 1:00 AM MT and 4 AM MT. During this time, your in-progress offsite jobs (Cloud Replications) may be interrupted temporarily, however offsite jobs will resume from where they left off after the maintenance. This maintenance may also impact your test or production Virtual Offices (VOs), some or all of the cloud failover VMs may not be accessible during this time. VOs will not be discarded. your cloud failover VMs will be back online after the maintenance. Sorry for the inconvenience.
If you have any questions or need more details, please contact Axcient Support @ 800.715.2339
Sep 17, 07:28 MDT

Sep 24, 2020

No incidents reported.

Sep 23, 2020

BRC Offsite job issue

Resolved - This incident has been resolved.
Sep 23, 09:47 MDT

Investigating - We are experiencing problems related to offsite infrastructure. During this time, your in-progress offsite jobs (Cloud Replications) may be interrupted temporarily.
Sep 23, 07:57 MDT

Sep 22, 2020

BRC Offsite job issue

Resolved - This incident has been resolved.
Sep 22, 09:49 MDT

Sep 21, 2020

New agent downloads failing

Resolved - This incident has been resolved.
Sep 21, 08:34 MDT

Investigating - We are currently investigating this issue.
Sep 21, 07:32 MDT

BRC Offsite Service Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 06:01 MDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 21, 05:59 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:38 MDT

Scheduled - We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure : September 21th, between 1:00 AM MT and 6 AM MT. During this time, your in-progress offsite jobs (Cloud Replications) may be interrupted temporarily, however offsite jobs will resume from where they left off after the maintenance. This maintenance may also impact your test or production Virtual Offices (VOs), some or all of the cloud failover VMs may not be accessible during this time. VOs will not be discarded. your cloud failover VMs will be back online after the maintenance. Sorry for the inconvenience.
If you have any questions or need more details, please contact Axcient Support @ 800.715.2339
Sep 21, 04:37 MDT

BRC Offsite Service Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 MDT

Scheduled - Dear customer,
We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure : September 21th, between 1:00 AM MT and 4 AM MT. During this time, your in-progress offsite jobs (Cloud Replications) may be interrupted temporarily, however offsite jobs will resume from where they left off after the maintenance. This maintenance may also impact your test or production Virtual Offices (VOs), some or all of the cloud failover VMs may not be accessible during this time. VOs will not be discarded. your cloud failover VMs will be back online after the maintenance. Sorry for the inconvenience.
If you have any questions or need more details, please contact Axcient Support @ 800.715.2339
Sep 17, 07:26 MDT

Sep 20, 2020

Axcient x360Sync (Anchor) EU Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 MDT

Scheduled - We will be undergoing Axcient x360Sync (Anchor) EU maintenance. During this period, agent connectivity could be interrupted and anchor web could be inaccessible for brief periods.
Sep 20, 01:55 MDT

Sep 19, 2020

Axcient Cloud Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 19, 14:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 12:00 MDT

Scheduled - The Axcient Cloud will be undergoing routine upkeep maintenance from 12pm-2pm MDT on Saturday, September 19th. Some services related to x360Sync, x360Cloud and x360Recover may be intermittent during this period.
Sep 19, 09:45 MDT

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.