Axcient Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

x360Recover Operational

90 days ago

100.0 % uptime

Today

x360Recover (formerly Replibit) Cloud (US) Operational

x360Recover (formerly Replibit) Cloud (EU) Operational

x360Recover (formerly Replibit) Cloud (CA) Operational

Authentication Token Service Operational

Cloud Autoverify Operational

Cloud Key Management System Operational

License Portal Operational

Partition API Operational

Salesforce Ticket Gateway Operational

X360Recover Virtual Office (US) Operational

90 days ago

100.0 % uptime

Today

X360Recover Virtual Office (CA) Operational

90 days ago

100.0 % uptime

Today

X360Recover Virtual Office (EU) Operational

90 days ago

100.0 % uptime

Today

x360Recover Manager Operational

x360Recover Tunnel Services Operational

BRC Cloud Tunnel Services Operational

x360Recover Manager (BRC) Operational

x360Recover Manager (Replibit & D2C) Operational

Business Recovery Cloud (BRC) Operational

BRC Offsite Replication (US) Operational

BRC Cloud Virtual Office (US) Operational

BRC Offsite Replication (CA) Operational

BRC Cloud Virtual Office (CA) Operational

File & Folder Recovery Operational

x360Portal Operational

Support Ticketing Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Authentication Operational

x360Sync Operational

x360Sync Web (US) Operational

x360Sync Data Transfer (US) Operational

x360Sync Collaborative Web Editing (US) Operational

x360Sync Web Preview (US) Operational

x360Sync Web (EU) Operational

x360Sync Data Transfer (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Web (CA) Operational

x360Sync Data Transfer (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Cloud Operational

x360Cloud Management Portal (US) Operational

x360Cloud Smart Search (US) Operational

Microsoft 365 Backup (US) Operational

Microsoft 365 Restore (US) Operational

Google Workspace Backup (US) Operational

Google Workspace Restore (US) Operational

x360Cloud Management Portal (EU) Operational

x360Cloud Smart Search (EU) Operational

Microsoft 365 Backup (EU) Operational

Microsoft 365 Restore (EU) Operational

Google Workspace Backup (EU) Operational

Google Workspace Restore (EU) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

Axcient Cloud Services Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

BDR for Veeam Operational

BDR for Quest Operational

Axcient Help Center Operational

support.axcient.com Operational

help.axcient.com Operational

axcient.com/enduser-documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Multiple Products - Maintenance Jan 30, 2023 23:00 - Jan 31, 2023 03:00 MST

We will be conducting planned maintenance on servers and services that will impact multiple products. Access to the impacted products may be degraded or limited during the window.
Posted on Jan 25, 2023 - 15:22 MST

Backup for Files - Maintenance Jan 31, 2023 13:00-15:00 MST

We will be conducting planned maintenance on Backup for Files servers and services in the US.
Posted on Jan 26, 2023 - 11:22 MST

Past Incidents

Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Scheduled Maintenance: Pending Update Notification

Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 02:00 MST

Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Jan 25, 2023. Deployment will occur between 2AM and 6AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Jan 19, 08:51 MST

x360Recover Manager (formerly RMC) - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 00:10 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:11 MST

Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Jan 20, 15:12 MST

Jan 24, 2023

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

BRC (Business Recovery Cloud) - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:00 MST

Scheduled - We will be conducting emergency maintenance on BRC servers and services in the US.
Jan 19, 10:24 MST

x360Recover (formerly Replibit) Issue

Resolved - The issue with Axcient x360Recover is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Jan 19, 16:59 MST

Monitoring - We implemented a solution to resolve the issue with x360Recover. We are now monitoring the results.
Jan 19, 15:30 MST

Identified - We have identified the root cause of the x360Recover issue and are now expediting a solution.
Jan 19, 12:24 MST

Investigating - We are investigating an issue with Axcient x360Recover (formerly Replibit) where a small number of vaults are offline. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jan 19, 07:37 MST

x360Sync (formerly Anchor) - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 19, 01:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:01 MST

Scheduled - We will be conducting Emergency maintenance on x360Sync servers and services. Connections may drop during the duration of the maintenance.
Jan 18, 08:17 MST

Jan 18, 2023

x360Portal Training & eLearning Course Issue

Resolved - This incident has been resolved.
Jan 18, 14:30 MST

Identified - The issue has been identified and a fix is being implemented.
Jan 18, 06:37 MST

Investigating - We are investigating an issue with Axcient x360Portal. Currently Axicent eLearning and training courses are unavailable. Until they become available, we recommend using our Knowledgebase at help.axcient.com. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jan 17, 11:48 MST

x360Recover Manager (formerly RMC) Issue

Resolved - This incident has been resolved.
Jan 18, 06:25 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 01:36 MST

Investigating - We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jan 18, 00:08 MST

Jan 17, 2023

Jan 16, 2023

No incidents reported.

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