Axcient Status

x360Portal Issue

Monitoring - We are currently monitoring the issue to ensure everything has returned to normal.
Dec 7, 18:27 MST

Update - We are continuing to work on a fix for this issue.
Dec 7, 10:48 MST

Update - We are continuing to work on a fix for this issue.
Dec 7, 10:44 MST

Identified - We have identified this issue is related to an ongoing AWS outage. For more information, go to https://status.aws.amazon.com/
Dec 7, 10:19 MST

Investigating - We are investigating an issue with Axcient x360Portal. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Dec 7, 10:10 MST

Uptime over the past 90 days. View historical uptime.

x360Recover Operational

90 days ago

99.98 % uptime

Today

x360Recover (formerly Replibit) Cloud (US) Operational

x360Recover (formerly Replibit) Cloud (EU) Operational

x360Recover (formerly Replibit) Cloud (CA) Operational

Cloud Key Management System Operational

Authentication Token Service Operational

License Portal Operational

Salesforce Ticket Gateway Operational

Partition API Operational

X360Recover Virtual Office (US) Operational

90 days ago

99.94 % uptime

Today

X360Recover Virtual Office (CA) Operational

90 days ago

100.0 % uptime

Today

X360Recover Virtual Office (EU) Operational

90 days ago

100.0 % uptime

Today

x360Recover Manager Operational

x360Recover Tunnel Services Operational

BRC Cloud Tunnel Services Operational

x360Recover Manager (Fusion) Operational

x360Recover Manager (BRC) Operational

x360Recover Manager (Replibit & D2C) Operational

Business Recovery Cloud (BRC) Operational

BRC Offsite Replication (US) Operational

BRC Cloud Virtual Office (US) Operational

BRC Offsite Replication (CA) Operational

BRC Cloud Virtual Office (CA) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Office Operational

x360Portal Operational

Support Ticketing Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Authentication Operational

x360Sync Operational

x360Sync Web (US) Operational

x360Sync Data Transfer (US) Operational

x360Sync Collaborative Web Editing (US) Operational

x360Sync Web Preview (US) Operational

x360Sync Web (EU) Operational

x360Sync Data Transfer (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Web (CA) Operational

x360Sync Data Transfer (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Cloud Operational

x360Cloud Management Portal (US) Operational

x360Cloud Smart Search (US) Operational

Microsoft 365 Backup (US) Operational

Microsoft 365 Restore (US) Operational

Google Workspace Backup (US) Operational

Google Workspace Restore (US) Operational

x360Cloud Management Portal (EU) Operational

x360Cloud Smart Search (EU) Operational

Microsoft 365 Backup (EU) Operational

Microsoft 365 Restore (EU) Operational

Google Workspace Backup (EU) Operational

Google Workspace Restore (EU) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

Axcient Cloud Services Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

BDR for Veeam Operational

BDR for Quest Operational

Axcient Help Center Operational

support.axcient.com Operational

help.axcient.com Operational

axcient.com/enduser-documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Pending Update Notification Dec 8, 00:00-04:00 MST

Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Dec 8, 2021. Deployment will occur between 12AM and 4AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place.
Posted on Dec 2, 05:05 MST

x360Sync (formerly Anchor) - Maintenance Dec 11, 16:00-20:00 MST

We will be conducting planned maintenance on x360Sync servers and services.
Posted on Dec 3, 09:02 MST

Past Incidents

Dec 7, 2021

Unresolved incident: x360Portal Issue.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

x360Portal Issue

Resolved - The issue with Axcient x360Portal is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Dec 3, 15:17 MST

Monitoring - We implemented a solution to resolve the issue with x360Portal. We are now monitoring the results.
Dec 3, 13:30 MST

x360Sync (formerly Anchor) Issue

Resolved - The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Dec 3, 14:30 MST

Identified - We have identified the root cause of the x360Sync issue and are now expediting a solution.
Dec 3, 13:04 MST

Update - We are continuing to investigate this issue.
Dec 3, 11:50 MST

Investigating - We are investigating an issue with Axcient x360Sync (formerly Anchor). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Dec 3, 11:50 MST

Dec 2, 2021

x360Sync (formerly Anchor) Issue

Resolved - This incident has been resolved.
Dec 2, 10:00 MST

Identified - The issue has been identified and a fix is being implemented.
Dec 1, 22:20 MST

Dec 1, 2021

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

x360Sync (formerly Anchor) - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 08:14 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:01 MST

Scheduled - We will be conducting planned maintenance on x360Sync servers and services.
Nov 20, 08:47 MST

Nov 26, 2021

No incidents reported.

Nov 25, 2021

x360Recover Manager (formerly RMC) - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 00:40 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:40 MST

Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Nov 24, 23:37 MST

Nov 24, 2021

x360Recover (formerly Replibit) - Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 20:06 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 MST

Scheduled - We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services.
Nov 18, 17:17 MST

Scheduled Maintenance: Pending Update Notification

Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 MST

Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Nov 24, 2021. Deployment will occur between 12AM and 4AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place.
Nov 16, 04:20 MST

Nov 23, 2021

No incidents reported.

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