All Systems Operational
x360Recover ? Operational
90 days ago
99.68 % uptime
Today
x360Recover (formerly Replibit) Cloud (US) ? Operational
x360Recover (formerly Replibit) Cloud (EU) ? Operational
x360Recover (formerly Replibit) Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
X360Recover Virtual Office (US) Operational
90 days ago
99.25 % uptime
Today
X360Recover Virtual Office (CA) Operational
90 days ago
100.0 % uptime
Today
X360Recover Virtual Office (EU) Operational
90 days ago
99.8 % uptime
Today
x360Recover Manager Operational
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Cloud ? Operational
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Operational
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Operational
Google Workspace Restore (EU) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
x360Recover Manager (formerly RMC) - Maintenance Aug 16, 23:00 - Aug 17, 02:00 MDT
We will be conducting planned maintenance on x360Recover Manager servers and services.
Posted on Aug 15, 02:05 MDT
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - All services have continued to remain fully operational and with good performance since the last update. Our teams are conducting a thorough post-mortem with all involved parties to take needed corrective actions. If you would like further details on this incident and the steps being taken to mitigate the risk of this occurring again in the future, please contact your partner success manager to arrange a meeting.
Aug 12, 17:09 MDT
Monitoring - Our monitoring is demonstrating that nearly all services are restored and functioning normally. SSO into x360Recover vaults/appliances is fully online. x360Recover direct to cloud backups and appliance replications may take longer to complete than normal as they catch up replicating data from the outage period. We continue to monitor all services closely to ensure they are functioning correctly.
Aug 12, 11:53 MDT
Update - We have verified that most services are restored and operating normally. SSO into x360Recover vaults/appliances is still degraded for some users and is continuing to come online.
Aug 12, 09:44 MDT
Update - Network connectivity has been restored. We are verifying the status of all Axcient cloud services to verify they are back online. Another update will be posted shortly once verification has completed.
Aug 12, 09:10 MDT
Identified - Ground crews of the dark fiber vendor continue work to repair at least one of the two redundant paths to the dark fiber ring to restore connectivity. The current ETA is now 10:30am MDT. We are using every means possible to restore service as quickly as possible.
Aug 12, 07:34 MDT
Update - We are continuing to work with the vendor for restoration and is still in progress. The current estimate time to repair is 2022-08-12 10:30am MDT. We will keep you updated as this event progresses.
Aug 12, 07:33 MDT
Update - We are continuing to investigate this issue.
Aug 12, 04:45 MDT
Update - Work to restore network connectivity is continuing.
Aug 11, 23:35 MDT
Investigating - All network connectivity to the Salt Lake City cloud region is currently down. All services in the Salt Lake City cloud region are inaccessible. When connectivity is restored, all services will be available once more. The root cause is known and remediation is in progress. ETA to connectivity being restored is in 120 minutes (2022-08-12 1:00am MDT). The issue has been caused by a dark fiber vendor during maintenance of a dual-path fiber ring in the region. We apologize for any issues caused. Connectivity to all other Axcient cloud regions are unaffected.
Aug 11, 23:08 MDT
Resolved - The incident has been resolved.
Aug 12, 03:57 MDT
Update - The issue has been resolved in the US. Fix for Google Workspace user synchronisation in x360Cloud EU is going to be applied within several hours.
Aug 11, 07:37 MDT
Update - We are continuing to work on a fix for the issue.
Aug 10, 05:25 MDT
Identified - Synchronisation of new Google Workspace user accounts and shared drives from Google Workspace to x360Cloud is sometimes failing. All accounts and drives that were created in Google Workspace before 5th of August are being backed up as expected. Restorations are not impacted. We are working on a resolution for the synchronisation issue.
Aug 8, 11:00 MDT
Aug 11, 2022
Resolved - This issue is now resolved. We have confirmed all routes in intervening networks between Cox/Spectrum and our SLC cloud region have remained stable and functional since approximately 8:55am MDT this morning. If you still have any connectivity issues, please submit a support ticket.
Aug 11, 12:48 MDT
Monitoring - Connectivity has been partially or fully resolved for affected Cox/Spectrum users. Our network engineering team is working to confirm with Cox/Spectrum engineering that all routing issues have been resolved. We are monitoring closely. If you still have any connectivity issues, please submit a support ticket.
Aug 11, 08:59 MDT
Investigating - Certain users on Cox/Spectrum Internet connections are unable to connect to services in our SLC cloud region, which may affect users ability to use services hosted there, such as the x360Recover Manage portal, x360Recover backups & replications hosted in the SLC region, and x360Sync SaaS (US region) services. Our network engineering team is diagnosing this with Cox/Spectrum to root cause the problem and resolve as quickly as possible. Our multi-homed network is fully up, this is only affecting routing for certain users with Cox/Spectrum Internet connections. If you are experiencing this issue, please open a support ticket with a traceroute to my.axcient.net, and we will reply as soon as our teams have confirmed the routing issue is resolved.

This routing issue is only affecting certain users originating on Cox/Spectrum Internet connections. If you are having issues and are not using this ISP, please open a ticket.

Aug 11, 08:41 MDT
Resolved - The issue is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Aug 11, 09:13 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 07:23 MDT
Identified - The issue has been identified and a fix is being implemented.
Aug 11, 07:22 MDT
Investigating - We are investigating an issue with Axcient x360Sync (formerly Anchor). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Aug 11, 07:13 MDT
Aug 10, 2022
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:01 MDT
Scheduled - We will be conducting planned maintenance on x360Sync servers and services.
Aug 3, 10:33 MDT
Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - This incident has been resolved.
Aug 4, 08:28 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 08:08 MDT
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 08:08 MDT
Update - We are continuing to investigate this issue.
Aug 3, 14:12 MDT
Investigating - We are currently investigating this issue.
Aug 3, 14:11 MDT
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 14:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 MDT
Scheduled - We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services. Backups may be impacted during the window.
Aug 2, 08:17 MDT
Resolved - This incident has been resolved.
Aug 3, 07:38 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 06:59 MDT
Update - We are continuing to work on a fix for this issue.
Aug 3, 06:33 MDT
Identified - We have identified the root cause of the x360Sync issue and are now expediting a solution.
Aug 3, 06:32 MDT
Completed - The scheduled maintenance has been completed.
Aug 3, 02:26 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 01:27 MDT
Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Aug 1, 00:41 MDT
Aug 2, 2022

No incidents reported.