Axcient Status

All Systems Operational

x360Portal Operational

Support Ticketing Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Authentication Operational

x360Recover (formerly Replibit) Operational

x360Recover (formerly Replibit) Cloud - US Operational

x360Recover (formerly Replibit) Cloud -EU Operational

x360Recover (formerly Replibit) Cloud - CAN Operational

x360Cloud (formerly CloudFinder) in North America Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

Microsoft 365 Backup Operational

Microsoft 365 Restore Operational

Google Workspace Backup Operational

Google Workspace Restore Operational

x360Cloud (formerly CloudFinder) in Europe Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

Microsoft 365 Backup Operational

Microsoft 365 Restore Operational

Google Workspace Backup Operational

Google Workspace Restore Operational

x360Sync (formerly Anchor) in United States Operational

x360Sync Web Operational

x360Sync Data Sync Operational

x360Sync Collaborative Web Editing Operational

x360Sync Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Private Cloud Web Preview Operational

x360Sync (formerly Anchor) in Europe Operational

x360Sync Web (EU) Operational

x360Sync Data Sync (EU) Operational

x360Sync Email Notifications (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Private Cloud Collaborative Web Editing (EU) Operational

x360Sync Private Cloud Web Preview (EU) Operational

x360Sync (formerly Anchor) in Canada Operational

x360Sync Web (CA) Operational

x360Sync Data Sync (CA) Operational

x360Sync Email Notifications (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Collaborative Web Editing (CA) Operational

x360Sync Private Cloud Web Preview (CA) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

Axcient Cloud Services Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

BDR for Veeam Operational

Business Recovery Cloud (BRC) Operational

BRC Remote Management Console Operational

BRC Cloud Tunnel Services Operational

BRC Offsite Replication (USA) Operational

BRC Cloud Virtual Offices in USA (SLC) Operational

BRC Offsite Replication (CAN) Operational

BRC Cloud Virtual Offices in CAN (YLW) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Offices Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Pending Update Notification Apr 21, 15:00-19:00 MDT

Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Apr 21, 2021. Deployment will occur between 2AM and 6AM EST. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place.
Posted on Apr 16, 10:02 MDT

System Metrics Month Week Day

x360Sync Web

Fetching

x360Sync Web (EU)

Fetching

x360Sync Web (CA)

Fetching

Past Incidents

Apr 17, 2021

Axcient x360Sync (Anchor) US Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 10:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:30 MDT

Scheduled - We will be undergoing Axcient x360Sync (Anchor) US maintenance. Some US Anchor accounts will be unavailable during this time. EU and CA accounts will be unaffected.
Apr 12, 14:47 MDT

Apr 16, 2021

No incidents reported.

Apr 15, 2021

Axcient BRC Cloud Tunnel Connectivity Issue

Resolved - This incident has been resolved.
Apr 15, 06:26 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 14, 16:29 MDT

Investigating - We are investigating an issue with connectivity issues to BRC Cloud Tunnel Services . We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 14, 15:52 MDT

Apr 14, 2021

Axcient x360Cloud US SaaS Issues

Resolved - We confirmed the issue remains resolved. We will perform a post-mortem analysis with key stakeholders to identify preventive measures that may be implemented in the future. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Apr 14, 18:55 MDT

Update - We've implemented a fix and are monitoring the situation. All services are currently available again.
Apr 14, 17:27 MDT

Monitoring - We're continuing to see some issues with connectivity to the x360Cloud SaaS applications. We will continue to monitor the situation and provide an update shortly.
Apr 14, 15:47 MDT

Axcient x360Sync (Anchor) US SaaS Issues

Identified - We`ve identified the issue in the Datacenter and are working on a resolution.
Apr 14, 15:47 MDT

x360Cloud US SaaS Issues

Resolved - The issue has been resolved and both portals are now accessible again.
Apr 14, 15:31 MDT

Identified - We're currently experiencing an outage which is resulting in the x360Cloud application being inaccessible. We're currently investigating the issue and hope to provide a resolution soon.
Apr 14, 15:23 MDT

Axcient x360Sync (Anchor) US SaaS Issues

Update - We are continuing to work on a fix for this issue.
Apr 14, 15:22 MDT

Identified - We`ve identified the Datacenter Power outage issue and are working on a resolution.
Apr 14, 15:12 MDT

Backup for Files maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 10:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:00 MDT

Scheduled - We will be doing regular maintenance on Backup for Files in the US at this time. Some accounts will be unavailable during this interval. EU and CA accounts will not be affected.
Apr 12, 16:43 MDT

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

Backup for Files EU maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 MDT

Scheduled - We will be conducting regular maintenance on Backup for Files in the EU. All accounts will experience unavailability at some point during this window. non-EU accounts will be unaffected.
Apr 7, 10:28 MDT

Apr 7, 2021

Scheduled Maintenance: Pending Update Notification

Completed - The scheduled maintenance has been completed.
Apr 7, 07:36 MDT

Verifying - Verification is currently underway for the maintenance items.
Apr 7, 07:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 MDT

Scheduled - Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Apr 7, 2021. Deployment will occur between 2AM and 6AM EST. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place.
Apr 2, 06:21 MDT

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.