Axcient Status

All Systems Operational

Axcient x360Portal Operational

Support Ticketing Operational

Knowledgebase (KB) Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Replibit Operational

Replibit Cloud Replication Operational

Replibit Cloud Vault Availability Operational

Replibit Cloud GMP Availability Operational

Replibit Local Appliance Operational

x360Cloud (formerly CloudFinder) Operational

x360Cloud Backup Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

x360Cloud Restore Operational

x360Sync (formerly Anchor) in United States Operational

x360Sync Web Operational

x360Sync Data Sync Operational

x360Sync Email Notifications Operational

x360Sync Collaborative Web Editing Operational

x360Sync Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Private Cloud Web Preview Operational

x360Sync (formerly Anchor) in Europe Operational

x360Sync Web (EU) Operational

x360Sync Data Sync (EU) Operational

x360Sync Email Notifications (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Private Cloud Collaborative Web Editing (EU) Operational

x360Sync Private Cloud Web Preview (EU) Operational

x360Sync (formerly Anchor) in Canada Operational

x360Sync Web (CA) Operational

x360Sync Data Sync (CA) Operational

x360Sync Email Notifications (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Collaborative Web Editing (CA) Operational

x360Sync Private Cloud Web Preview (CA) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

BDR for ShadowProtect Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

Business Recovery Cloud (BRC) Operational

BRC Remote Management Console Operational

BRC Cloud Tunnel Services Operational

BRC Offsite Replication (USA) Operational

BRC Cloud Virtual Offices (USA) Operational

BRC Offsite Replication (CAN) Operational

BRC Cloud Virtual Offices (CAN) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Offices Operational

BDR for Veeam Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

x360Sync Web

Fetching

x360Sync Web (EU)

Fetching

x360Sync Web (CA)

Fetching

Past Incidents

Dec 4, 2020

No incidents reported today.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

x360Sync client having troubles with connecting to service in EU

Resolved - The issue is resolved.
We have identified higher resources consumption with one of the latest releases.
To avoid our users to experience slowness, we have rolled out the previous version.
We are closely monitoring the system performance and do not expect any new issues.
Sorry for any inconvenience. (edited)
Dec 2, 08:17 MST

Investigating - We are currently investigating this issue.
Dec 2, 07:30 MST

RMC Authentification Issue

Resolved - We believe we have found the issue and resolved it. Please contact Support if you have any additional issues.
Dec 2, 07:01 MST

Investigating - We are experiencing issues with authentication to my.axcient.com through Partner Portal. Error: your account is disabled. We are currently identifying the root-cause. Please contact Support to have your account issues addressed.
Dec 1, 09:25 MST

Dec 1, 2020

Nov 30, 2020

RMC Authentification Issue

Resolved - We believe we have found the issue and resolved it. Please contact Support if you have any additional issues.
Nov 30, 16:23 MST

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

BRC Offsite Storage

Resolved - This incident has been resolved.
Nov 23, 12:48 MST

Investigating - We are investigating this issue.
Nov 23, 07:51 MST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Axcient x360Sync (Anchor) CA SaaS Maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 02:01 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 MST

Scheduled - We will be undergoing Axcient x360Sync (Anchor) CA maintenance. Components may be briefly inaccessible for short periods during this window
Nov 20, 14:40 MST

Nov 20, 2020

Axcient x360Sync (Anchor) EU Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 MST

Scheduled - We will be undergoing Axcient x360Sync (Anchor) EU maintenance. Components may be briefly inaccessible for short periods during this window.
Nov 20, 12:40 MST