x360Sync (formerly Anchor) Issue
Monitoring - We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.
Mar 31, 2023 - 21:40 MDT
Investigating - We are investigating an issue with Axcient x360Sync (formerly Anchor). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Mar 31, 2023 - 12:14 MDT
x360Cloud Microsoft API Performance Degradation in AMS
Monitoring - Performance has returned to normal for backups of almost all organizations in this region. Backup reports should return to normal over the next 24 hours. We continue to monitor the situation closely.
Mar 27, 2023 - 17:20 MDT
Investigating - Communications with the Microsoft Graph API from the x360Cloud application in the AMS region have been experiencing slow performance over the weekend, which has caused backup performance for backups within this region to slow down substantially. We are seeing performance improve back towards normal levels and are monitoring closely. MSPs may see some organizations report with scans still in progress or unscanned due to this issue over the weekend.
Mar 26, 2023 - 17:32 MDT
Uptime over the past 90 days. View historical uptime.
x360Recover ? Operational
90 days ago
100.0 % uptime
Today
x360Recover (formerly Replibit) Cloud (US) ? Operational
x360Recover (formerly Replibit) Cloud (EU) ? Operational
x360Recover (formerly Replibit) Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
X360Recover Virtual Office (US) Operational
90 days ago
100.0 % uptime
Today
X360Recover Virtual Office (CA) Operational
90 days ago
100.0 % uptime
Today
X360Recover Virtual Office (EU) Operational
90 days ago
100.0 % uptime
Today
x360Recover Manager Operational
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
File & Folder Recovery Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Licensing Service ? Operational
x360Cloud ? Degraded Performance
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Degraded Performance
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Degraded Performance
Google Workspace Restore (EU) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Multiple products maintenance Apr 3, 2023 18:00-22:00 MDT
We will be undergoing scheduled maintenance that will affect multiple products.
Posted on Mar 29, 2023 - 13:59 MDT
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023

Unresolved incident: x360Sync (formerly Anchor) Issue.

Mar 30, 2023

No incidents reported.

Mar 29, 2023
Scheduled Maintenance: Pending Update Notification
Completed - The scheduled maintenance has been completed.
Mar 29, 06:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 MDT
Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Wednesday morning, Mar 29, 2023. Deployment will occur between 2AM and 6AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Mar 23, 05:15 MDT
Mar 28, 2023
x360Cloud (formerly CloudFinder) backup service performance is currently degraded.
Resolved - This incident has been resolved.
Mar 28, 20:51 MDT
Monitoring - Multiple enhancements have been released that have resolved the issues with random users not being scanned for 24-hour durations, and certain organizations reporting in a not-fully-scanned state. We are closely monitoring SLA levels to ensure that all issues have been resolved.
Mar 24, 10:15 MDT
Update - The main cause of backups failing for long periods of time has been resolved. However, each day less than 0.5% of users (random across the base) may experience a random delay or lack of backup for a single 24 hour period. MSPs may see reports of organizations in a not-fully-scanned state. No action is required and backups for any such affected users should automatically become healthy again within 24 hours. Engineering is working towards a full resolution of this condition. If there are users who are not backing up for more than 48 hours, this would be unrelated to this incident, and a support ticket should be opened.
Mar 3, 13:23 MST
Update - The fix was released, and backups are proceeding. Early monitoring is showing that the fix is resolving the issue with affected backups. Due to the nature of how the fix works, it may take up to 72 hours for all affected backups to be shown as fully healthy. We are continuing to monitor very closely the situation.
Mar 1, 07:03 MST
Identified - The root cause of this issue is known and has been precisely identified. Certain mailboxes or onedrive/sharepoint sites with a certain rare document type are failing during full-text indexing. This is causing backups for these particular users to fail. A fix has been implemented, and is undergoing testing. The fix is estimated to be released early next week.
Feb 24, 13:50 MST
Investigating - Axcient x360Cloud is currently experiencing degraded backup services in North America and Europe. We are working on fully restoring the service. x360Cloud web application and restoration functions are not impacted by the issue.
Feb 21, 07:49 MST
x360Recover (formerly Replibit) Issue
Resolved - This incident has been resolved.
Mar 28, 14:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 08:25 MDT
Investigating - We are investigating an issue with Axcient x360Recover (formerly Replibit). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Mar 28, 07:42 MDT
Mar 27, 2023
Multiple products maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:02 MDT
Scheduled - We will be undergoing scheduled maintenance that will affect multiple products
Mar 21, 16:50 MDT
x360Sync (formerly Anchor) Issue
Resolved - The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Mar 27, 09:22 MDT
Monitoring - We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.
Mar 24, 17:11 MDT
Investigating - We are investigating an issue with Axcient x360Sync (formerly Anchor). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Mar 24, 09:45 MDT
Mar 26, 2023
Mar 25, 2023

No incidents reported.

Mar 24, 2023
Mar 23, 2023

No incidents reported.

Mar 22, 2023
x360Recover Manager (formerly RMC) - Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 01:06 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:06 MDT
Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Mar 18, 15:03 MDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Multiple products maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 MDT
Scheduled - We will be undergoing scheduled maintenance that will affect multiple products
Mar 13, 10:47 MDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

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