All Systems Operational
x360Portal ? Operational
Support Ticketing ? Operational
Knowledgebase (KB) ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
Replibit ? Operational
Replibit Cloud Replication ? Operational
Replibit Cloud Vault Availability ? Operational
Replibit Cloud GMP Availability ? Operational
Replibit Local Appliance ? Operational
Replibit Cloud Virtual Offices in EU (AMS) Operational
Replibit Cloud Virtual Offices in US East (ATL) Operational
Replibit Cloud Virtual Offices in US West (SLC) Operational
Replibit Cloud Virtual Offices in CAN (YLW) Operational
x360Cloud (formerly CloudFinder) in North America ? Operational
x360Cloud Management Portal ? Operational
x360Cloud Smart Search ? Operational
Microsoft 365 Mail Backup ? Operational
Microsoft 365 Calendar Backup ? Operational
Microsoft 365 Contact Backup ? Operational
Microsoft 365 OneDrive Backup ? Operational
Microsoft 365 SharePoint Backup ? Operational
Microsoft 365 Restore ? Operational
Google Workspace Gmail Backup ? Operational
Google Workspace Calendar Backup ? Operational
Google Workspace Contact Backup ? Operational
Google Workspace Drive Backup ? Operational
Google Workspace Sites Backup ? Operational
Google Workspace Shared Drive Backup ? Operational
Google Workspace Restore ? Operational
x360Cloud (formerly CloudFinder) in Europe Operational
x360Cloud Management Portal ? Operational
x360Cloud Smart Search ? Operational
Microsoft 365 Mail Backup ? Operational
Microsoft 365 Calendar Backup ? Operational
Microsoft 365 Contact Backup ? Operational
Microsoft 365 OneDrive Backup ? Operational
Microsoft 365 SharePoint Backup ? Operational
Microsoft 365 Restore ? Operational
Google Workspace Gmail Backup ? Operational
Google Workspace Calendar Backup ? Operational
Google Workspace Contact Backup ? Operational
Google Workspace Drive Backup ? Operational
Google Workspace Sites Backup ? Operational
Google Workspace Shared Drive Backup ? Operational
Google Workspace Restore ? Operational
x360Sync (formerly Anchor) in United States ? Operational
x360Sync Web ? Operational
x360Sync Data Sync ? Operational
x360Sync Collaborative Web Editing ? Operational
x360Sync Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync (formerly Anchor) in Europe ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Sync (EU) ? Operational
x360Sync Email Notifications (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Private Cloud Collaborative Web Editing (EU) ? Operational
x360Sync Private Cloud Web Preview (EU) ? Operational
x360Sync (formerly Anchor) in Canada ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Sync (CA) ? Operational
x360Sync Email Notifications (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Collaborative Web Editing (CA) ? Operational
x360Sync Private Cloud Web Preview (CA) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
BDR for ShadowProtect ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
Business Recovery Cloud (BRC) Operational
BRC Remote Management Console ? Operational
BRC Cloud Tunnel Services Operational
BRC Offsite Replication (USA) Operational
BRC Cloud Virtual Offices in USA (SLC) Operational
BRC Offsite Replication (CAN) Operational
BRC Cloud Virtual Offices in CAN (YLW) Operational
Fusion ? Operational
Fusion Remote Management Console Operational
Fusion Offsite Replication Operational
Fusion Cloud Virtual Offices Operational
BDR for Veeam ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
x360Sync Web ?
Fetching
x360Sync Web (EU) ?
Fetching
x360Sync Web (CA) ?
Fetching
Past Incidents
Jan 25, 2021
Completed - The maintenance has been completed. The longest downtime for any one account was at most three minutes.
Jan 25, 14:23 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 MST
Scheduled - The Axcient Backup for Files and 3rd party BDR in US will be undergoing proactive maintenance from 9:00am to 11:00am MST, Monday, 25 January 2021. During this time backups for some accounts will be paused. Backups will automatically resume when maintenance is complete.
Jan 20, 11:19 MST
Resolved - This incident has been resolved.
Jan 25, 07:15 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 07:01 MST
Identified - We`ve identified an issue with one of x360sync storage nodes where users may experience problems with having access to some files. We are working on a resolution.
Jan 25, 06:44 MST
Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021
Resolved - All services are back to normal operation. No errors are occurring and users can login as normal.
Jan 18, 10:17 MST
Monitoring - We have implemented a fix to resolve the issue. All users should be able to login as normal. We are monitoring for any outstanding issues.
Jan 18, 10:10 MST
Investigating - An issue has been identified which is causing some x360 Portal user logins to fail. We are investigating the issue now and will provide an update shortly.
Jan 18, 07:33 MST
Resolved - This incident has been resolved.
Jan 18, 09:30 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 08:44 MST
Update - We are continue to investigating this issue.
Jan 18, 07:43 MST
Investigating - We are currrently investigating this issue.
Jan 18, 07:14 MST
Completed - The scheduled maintenance has been completed.
Jan 18, 06:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 MST
Scheduled - "Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Monday morning, Jan 18, 2021. Deployment will occur between 2AM and 6AM EST. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC, and Fusion) may not be able to start a new Virtual Office while deployment is taking place."
Jan 14, 08:28 MST
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - The issue with x360Sync is resolved. We apologize for any inconvenience this has caused you or your clients.
Jan 14, 07:07 MST
Monitoring - Access to data should now be restored. We are monitoring the system.
Jan 12, 17:00 MST
Update - We have identified the root cause of this issue. We have confirmed there is NO DATA LOSS. We are readying a fix that will restore access to data. We are very sorry for the inconvenience and will update when data visibility has been restored.
Jan 12, 14:45 MST
Identified - We have identified a data visibility issue within Axcient x360Sync and are working on a resolution. During this time, specific files may be unavailable to users We expect the issue to be resolved shortly and data visibility to be restored.
Jan 12, 13:22 MST
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Jan 11, 2021

No incidents reported.