Axcient Status

All Systems Operational

Axcient x360 Portal Operational

Support Ticketing Operational

Knowledgebase (KB) Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Replibit Operational

Replibit Cloud Replication Operational

Replibit Cloud Vault Availability Operational

Replibit Cloud GMP Availability Operational

x360Cloud (formerly CloudFinder) Operational

x360Cloud Backup Operational

x360Cloud Management Portal Operational

x360Cloud Smart Search Operational

x360Cloud Restore Operational

x360Sync (formerly Anchor) in United States Operational

x360Sync Web Operational

x360Sync Data Sync Operational

x360Sync Email Notifications Operational

x360Sync Collaborative Web Editing Operational

x360Sync Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Private Cloud Web Preview Operational

x360Sync (formerly Anchor) in Europe Operational

x360Sync Web (EU) Operational

x360Sync Data Sync (EU) Operational

x360Sync Email Notifications (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Private Cloud Collaborative Web Editing (EU) Operational

x360Sync Private Cloud Web Preview (EU) Operational

x360Sync (formerly Anchor) in Canada Operational

x360Sync Web (CA) Operational

x360Sync Data Sync (CA) Operational

x360Sync Email Notifications (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Collaborative Web Editing (CA) Operational

x360Sync Private Cloud Web Preview (CA) Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

BDR for ShadowProtect Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

Business Recovery Cloud (BRC) Operational

BRC Remote Management Console Operational

BRC Cloud Tunnel Services Operational

BRC Offsite Replication (USA) Operational

BRC Cloud Virtual Offices (USA) Operational

BRC Offsite Replication (CAN) Operational

BRC Cloud Virtual Offices (CAN) Operational

Fusion Operational

Fusion Remote Management Console Operational

Fusion Offsite Replication Operational

Fusion Cloud Virtual Offices Operational

BDR for Veeam Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance of Axcient BRC Offsite Storage Infrastructure Jul 13, 01:00-04:00 MDT

We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Posted on Jun 19, 02:50 MDT

Past Incidents

Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

Axcient Anchor US SaaS Issues

Resolved - This incident has been resolved.
Jul 7, 18:10 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 17:13 MDT

Investigating - We are investigating an issue with Axcient Anchor US SaaS. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Jul 7, 17:00 MDT

Axcient Anchor US Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 14:25 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:25 MDT

Scheduled - We will be undergoing emergency maintenance on Axcient Anchor US to address performance problems threatening to degrade availability. During this window, file access could be interrupted for short periods.
Jul 7, 13:09 MDT

Jul 6, 2020

Scheduled maintenance of Axcient BRC Offsite Storage Infrastructure

Completed - The scheduled maintenance has been completed.
Jul 6, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:00 MDT

Scheduled - We will be performing scheduled maintenance of Axcient BRC Offsite Storage Infrastructure.Your in-progress offsites(Cloud Replications) may be aborted. We will restart aborted bundled offsites(Non-UBO) once storage servers are back online. If unbundled offsites option(UBO) has been enabled on your BRC Service, the next offsite will be kicked off at the completion of the next local backup. This maintenance may also impact your test or production Virtual Offices(VOs), some or all of the cloud failover VMs may not be accessible during this time. However, VOs will not be discarded. your cloud failover VMs will be back online once the maintenance is completed. Sorry for the inconvenience. If you have any questions or need more details, please contact Axcient Support.
Jun 19, 02:49 MDT

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Anchor US file store maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 22:13 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 MDT

Scheduled - We will be undergoing Axcient Anchor US file store maintenance in order to ensure continued reliable access to data. During this window, agents and Anchor Web could be unable to access certain files.
Jul 1, 14:44 MDT

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Anchor CA SaaS Issues

Resolved - The incident has been resolved. Config automation was increased to avoid it in the future.
Jun 30, 07:55 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 05:49 MDT

Update - We are continuing to work on a fix for this issue.
Jun 30, 05:49 MDT

Update - We are continuing to work on a fix for this issue.
Jun 30, 05:28 MDT

Update - We are continuing to work on a fix for this issue.
Jun 30, 04:43 MDT

Identified - We believe we identified the issue with the Web Portal where users may experience issues with accessing My Files. We are working on a resolution.
Jun 30, 04:42 MDT

Jun 29, 2020

Scheduled maintenance of Axcient BRC Offsite Storage Infrastructure

Completed - The scheduled maintenance has been completed.
Jun 29, 07:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 01:00 MDT

Advanced Scheduled maintenance of Axcient BRC Offsite Storage Infrastructure

Completed - The scheduled maintenance has been completed.
Jun 29, 06:26 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:35 MDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 05:32 MDT

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.