All Systems Operational
x360Recover ? Operational
90 days ago
99.82 % uptime
Today
x360Recover (formerly Replibit) Cloud (US) ? Operational
x360Recover (formerly Replibit) Cloud (EU) ? Operational
x360Recover (formerly Replibit) Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
x360Recover Virtual Office (US) Operational
90 days ago
99.47 % uptime
Today
x360Recover Virtual Office (CA) Operational
90 days ago
100.0 % uptime
Today
x360Recover Virtual Office (EU) Operational
90 days ago
100.0 % uptime
Today
x360Recover Manager Operational
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Email Notifications ? Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
File & Folder Recovery Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
Dashboard ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Licensing Service ? Operational
x360Cloud ? Operational
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Operational
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Operational
Google Workspace Restore (EU) ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be conducting planned maintenance on x360Recover Manager servers and services.
Posted on Apr 12, 2024 - 08:54 MDT
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024
Resolved - The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Apr 15, 14:50 MDT
Monitoring - We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
Apr 15, 11:41 MDT
Investigating - We are currently investigating an issue with backup reports failing to generate properly. We have confirmed that x360Cloud backups are running normally and this issue is only with the generation of the backup reports themselves. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 15, 08:57 MDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This incident has been resolved.
Apr 11, 18:37 MDT
Monitoring - We believe most Axcient services have been restored. We are continuing to work on validating that our VO environment is working as expected.
Apr 11, 16:11 MDT
Update - We have partially restored network connectivity and are working to fully restore our internal redundancies.
Services are currently recovering and we are working with internal teams to update statuses as they become clear.

Apr 11, 15:43 MDT
Update - We are continuing to work with our various network vendors to restore services as quickly as possible including investigating alternative network paths that may have a quicker resolution.
The ongoing network issue has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.

Apr 11, 14:34 MDT
Update - We are continuing to work with our various network vendors to restore services as quickly as possible.
We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.

Apr 11, 10:54 MDT
Identified - We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendor and are working on alternatives to bring services back online.
Apr 11, 08:37 MDT
Update - We are continuing to investigate this issue.
Apr 11, 03:54 MDT
Investigating - We are investigating an issue that is resulting in multiple products in the US going offline since approximately 03:30 AM MDT. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 11, 03:48 MDT
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 MDT
Scheduled - We will be conducting planned maintenance on Axcient Cloud servers and services. Backups running or starting during the duration of the window may be interrupted.
Apr 3, 10:26 MDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - All systems have been fully healthy with normal performance since our last update. The root cause remains resolved, and the fix has been proactively applied to other similar nodes in our cloud.
Apr 5, 20:10 MDT
Monitoring - The root cause of the issue has been resolved, and we are monitoring to ensure that all services are coming back to normal.
Apr 5, 11:47 MDT
Investigating - We are investigating an issue that is resulting in multiple products in the US going offline since approximately 1100 MDT. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 5, 11:33 MDT
Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident has been resolved.
Apr 3, 20:39 MDT
Monitoring - All x360Recover Cloud vaults are restored. We are monitoring to identify any ongoing issues.
Apr 3, 16:57 MDT
Update - 3rd Party BDR services services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults.

Apr 3, 13:01 MDT
Update - x360Recover VO management and x360Recover/BRC tunnel services are fully restored.
Work is continuing to fully restore some x360Recover Cloud vaults and 3rd Party BDR services.

Apr 3, 08:24 MDT
Update - x360Sync US, x360Cloud US, x360Recover Manager web, and BFF are now fully available.
Work is ongoing to fully restore all x360Recover Cloud and tunnel services, x360Recover/BRC VO management, and some 3rd Party BDR services.

Apr 3, 08:09 MDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 02:52 MDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 01:40 MDT
Update - We are continuing to work on a fix for this issue.
Apr 3, 01:22 MDT
Identified - We are investigating an issue that is resulting in multiple products in the US going offline since approx 05:00 UTC. We have isolated the issue and are working on resolving it.
Apr 3, 01:07 MDT
Apr 2, 2024
Completed - The scheduled maintenance has been completed.
Apr 2, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 MDT
Scheduled - We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services.
Mar 29, 09:13 MDT
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 04:00 MDT
Scheduled - We will be conducting planned maintenance on x360Sync servers and services.
Apr 2, 03:28 MDT