x360Cloud services for the EU have been restored and backup jobs are proceeding as usual. We are still working to restore all x360Recover Cloud and VO capabilities. These are expected to be restored within the next few hours.
Posted Oct 10, 2024 - 20:10 MDT
Update
Services are coming back online for our EU region. We are still experiencing a major impact to x360Cloud and a partial impact to x360Recover Cloud where restoration work is ongoing. x360Sync services should be restored.
Posted Oct 10, 2024 - 17:41 MDT
Identified
We are aware of an issue affecting multiple products in the EU region. We are working to bring these services back online.
Posted Oct 10, 2024 - 13:54 MDT
This incident affected: x360Recover (x360Recover Cloud (EU)), x360Sync (x360Sync Web (EU), x360Sync Data Transfer (EU), x360Sync Collaborative Web Editing (EU), x360Sync Web Preview (EU)), x360Recover Manager (x360Recover Virtual Office (EU)), and x360Cloud (x360Cloud Management Portal (EU), x360Cloud Smart Search (EU), Microsoft 365 Backup (EU), Microsoft 365 Restore (EU), Google Workspace Backup (EU), Google Workspace Restore (EU)).