Axcient x360 Portal Login Issues

Incident Report for Axcient

Resolved

All services are back to normal operation. No errors are occurring and users can login as normal.

Posted Jan 18, 2021 - 10:17 MST

Monitoring

We have implemented a fix to resolve the issue. All users should be able to login as normal. We are monitoring for any outstanding issues.

Posted Jan 18, 2021 - 10:10 MST

Investigating

An issue has been identified which is causing some x360 Portal user logins to fail. We are investigating the issue now and will provide an update shortly.

Posted Jan 18, 2021 - 07:33 MST

This incident affected: x360Portal (Support Ticketing, Axcient Marketing Portal, Axcient Invoicing and Payments, Training & eLearning, Authentication).