x360Cloud (formerly CloudFinder) Issue

Incident Report for Axcient

Resolved

The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

Posted Mar 15, 2024 - 16:09 MDT

Monitoring

We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.

Posted Mar 15, 2024 - 13:31 MDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 15, 2024 - 06:48 MDT

Identified

Axcient x360Cloud is experiencing degraded backup services in North America. We are working on fully restoring the service. x360Cloud web application and restoration functions are not impacted by the issue.

Posted Mar 15, 2024 - 05:30 MDT

This incident affected: x360Cloud (x360Cloud Management Portal (US), Google Workspace Backup (US)).