x360Sync (formerly Anchor) Issue

Incident Report for Axcient

Resolved

The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Posted Nov 24, 2023 - 08:49 MST

Update

We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.
Posted Nov 23, 2023 - 13:42 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 23, 2023 - 13:42 MST

Update

We are continuing to investigate this issue.
Posted Nov 23, 2023 - 13:41 MST

Investigating

We are investigating an issue with Axcient x360Sync (formerly Anchor). We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Posted Nov 23, 2023 - 12:44 MST
This incident affected: x360Sync (x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US), x360Sync Web (EU), x360Sync Data Transfer (EU), x360Sync Collaborative Web Editing (EU), x360Sync Web Preview (EU), x360Sync Web (CA), x360Sync Data Transfer (CA), x360Sync Collaborative Web Editing (CA), x360Sync Web Preview (CA), x360Sync Private Cloud Web Preview, x360Sync Private Cloud Collaborative Web Editing).