x360Cloud (formerly CloudFinder) Issue

Incident Report for Axcient

Resolved

This incident has been resolved.

Posted May 14, 2024 - 13:54 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 14, 2024 - 13:13 MDT

Identified

x360Cloud EU web UI and backups have been taken down for emergency maintenance and will be returned to service within 30 minutes.

Posted May 14, 2024 - 12:56 MDT

Monitoring

x360Cloud EU services have been restored as of approx 15:00 UTC.

Posted May 14, 2024 - 09:50 MDT

Update

We are continuing to work on a fix for this issue.

Posted May 14, 2024 - 03:23 MDT

Identified

We have identified the root cause of the x360Cloud issue and are now expediting a solution.

Posted May 14, 2024 - 02:52 MDT

This incident affected: x360Cloud (x360Cloud Management Portal (EU), x360Cloud Smart Search (EU), Microsoft 365 Backup (EU), Microsoft 365 Restore (EU), Google Workspace Backup (EU), Google Workspace Restore (EU)).