Intermittent access to Cloud Vaults

Incident Report for Axcient

Resolved

This incident has been resolved.

Posted Feb 03, 2020 - 18:52 MST

Update

We are continuing to work on a fix for this issue.

Posted Feb 03, 2020 - 18:52 MST

Identified

The issue has been identified and partially fixed.

Posted Feb 03, 2020 - 18:02 MST

Investigating

Under 2% of Axcient partners may experience intermittent access issues to their Cloud Vaults. We have identified the issue and are working to resolve it as quickly as possible.

Posted Feb 03, 2020 - 11:26 MST

This incident affected: Axcient Cloud Services (BDR for ShadowProtect Next-gen Cloud Replication, BDR for ShadowProtect Cloud Backup (Legacy), BDR for Veeam).