x360Recover (formerly Replibit) Issue

Incident Report for Axcient

Resolved

The issue with Axcient x360Recover is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.

Posted Sep 15, 2022 - 16:37 MDT

Monitoring

We implemented a solution to resolve the issue with x360Recover. We are now monitoring the results.

Posted Sep 15, 2022 - 13:28 MDT

Identified

The issue has been identified with x360Recover Agent versions on or before 2.32. We are currently working on a hotfix, but we recommend updating the x360Recover Agent to the latest version.

For instructions please see https://help.axcient.com/x360recover-faqs-agents/115004693787-x360Recover-How-to-Manually-Update-an-Agent or please contact support for assistance.

Posted Sep 15, 2022 - 08:35 MDT

Investigating

We are investigating an issue with Axcient x360Recover (formerly Replibit) where a small portion of protected systems are unable to complete backups. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

Posted Sep 15, 2022 - 08:11 MDT

This incident affected: x360Recover (x360Recover Cloud (US), x360Recover Cloud (EU), x360Recover Cloud (CA)).