Support Ticketing Issue

Incident Report for Axcient

Resolved

This incident has been resolved.

Posted Jul 02, 2019 - 13:15 MDT

Monitoring

Issues with our Support Ticketing and KB access are related to Cloudflare (3rd-party) service outages - https://www.cloudflarestatus.com/. The issues are temporarily resolved, but we will continue to monitor the situation.

Posted Jul 02, 2019 - 08:18 MDT

Update

We are continuing to investigate this issue.

Posted Jul 02, 2019 - 08:09 MDT

Investigating

We are currently investigating an issue that is impacting our Support Ticketing submission and management along with Knowledgbase (KB) article access

Posted Jul 02, 2019 - 08:05 MDT

This incident affected: x360Portal (Support Ticketing).