The issue with x360Sync is resolved. We apologize for any inconvenience this has caused you or your clients.
Posted Jan 14, 2021 - 07:07 MST
Monitoring
Access to data should now be restored. We are monitoring the system.
Posted Jan 12, 2021 - 17:00 MST
Update
We have identified the root cause of this issue. We have confirmed there is NO DATA LOSS. We are readying a fix that will restore access to data. We are very sorry for the inconvenience and will update when data visibility has been restored.
Posted Jan 12, 2021 - 14:45 MST
Identified
We have identified a data visibility issue within Axcient x360Sync and are working on a resolution. During this time, specific files may be unavailable to users We expect the issue to be resolved shortly and data visibility to be restored.
Posted Jan 12, 2021 - 13:22 MST
This incident affected: x360Sync (x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US), x360Sync Private Cloud Web Preview, x360Sync Private Cloud Collaborative Web Editing).