The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Posted Nov 17, 2022 - 16:31 MST
Monitoring
We implemented a solution to resolve the issue with x360Sync and connectivity has been restored. We are now monitoring the results and traffic of the data transfers.
Posted Nov 17, 2022 - 15:18 MST
Update
We are continuing to implement a fix. We have verified that some impacted agent connections are now successful and we are seeing improvements in the environment. Thank you for your patience.
Posted Nov 17, 2022 - 10:59 MST
Identified
We have identified the root cause of the x360Sync issue and are now expediting a solution.
Posted Nov 17, 2022 - 07:54 MST
Update
We are continuing to investigate and work on a resolution for agent connectivity. If your agent is having issues connecting, and need to access data remotely, web portal access is working reliably and your data can be accessed and managed via the web portal. Thank you for your patience.
Posted Nov 16, 2022 - 17:01 MST
Update
We are investigating an issue with Axcient x360Sync (formerly Anchor) where the agent is unable to contact the server in order to acquire web portal information. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Posted Nov 16, 2022 - 12:05 MST
Investigating
We are currently investigating this issue.
Posted Nov 16, 2022 - 10:30 MST
This incident affected: x360Sync (x360Sync Data Transfer (US)).