We confirmed the issue remains resolved. We will perform a post-mortem analysis with key stakeholders to identify preventive measures that may be implemented in the future. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Posted Jul 09, 2019 - 15:00 MDT
Monitoring
Hardware replaced, keeping a close eye on the system performance.
Posted Jul 09, 2019 - 13:57 MDT
Identified
Problems with hardware identified and working on replacing it.
Posted Jul 09, 2019 - 12:56 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 09, 2019 - 12:22 MDT
Update
We are continuing to investigate this issue.
Posted Jul 09, 2019 - 11:35 MDT
Investigating
We are investigating an issue with Axcient Anchor US SaaS. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Posted Jul 09, 2019 - 11:05 MDT
This incident affected: x360Sync (x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US), x360Sync Private Cloud Web Preview, x360Sync Private Cloud Collaborative Web Editing).