We resolved the issue and plan to provide a product update to prevent this issue in the next release.
Posted Jan 10, 2020 - 13:23 MST
We are continuing to investigate this issue.
Posted Jan 10, 2020 - 12:29 MST
We are currently investigating an issue isolated to US datacenter users of Axcient CloudFinder. The issue is preventing successful SSO authentication through the X360 platform. We're working to identify a root cause.