Update - The root causes of the recent backup slowdown have been remediated. Scans are trending toward normal levels, and we expect full performance and frequency to return within the next 24 hours. Monitoring is ongoing.
Oct 03, 2025 - 14:41 MDT
Oct 03, 2025 - 14:41 MDT
Update - We continue to monitor the situation. Steady progress has been made, and performance is moving in the right direction as we work toward full stability.
Oct 03, 2025 - 07:11 MDT
Oct 03, 2025 - 07:11 MDT
Monitoring - The root cause has been addressed and a fix has been implemented. We are now monitoring the environment to validate stability and ensure no further impact.
Oct 02, 2025 - 15:09 MDT
Oct 02, 2025 - 15:09 MDT
Identified - Degraded performance on the US instance of X360Cloud is still under investigation. Mitigation measures have been applied and some improvements are visible, though service is not yet fully stable. Our team continues working to restore normal performance.
Oct 02, 2025 - 08:07 MDT
Oct 02, 2025 - 08:07 MDT
Update - Degraded performance on the US instance of X360Cloud remains under investigation. We have identified contributing factors and are applying measures to stabilize performance.
Oct 01, 2025 - 13:35 MDT
Oct 01, 2025 - 13:35 MDT
Update - We are continuing to investigate this issue.
Oct 01, 2025 - 10:00 MDT
Oct 01, 2025 - 10:00 MDT
Investigating - Degraded performance has been identified for some organizations on the US instance of X360Cloud. Our team is actively working toward a resolution and will share updates as they become available.
Oct 01, 2025 - 09:54 MDT
Oct 01, 2025 - 09:54 MDT
x360Recover
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Operational
x360Recover Cloud (US)
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Operational
x360Recover Cloud (EU)
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Operational
x360Recover Cloud (CA)
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Operational
Authentication Token Service
Operational
Cloud Autoverify
Operational
Cloud Key Management System
Operational
License Portal
Operational
Partition API
Operational
Salesforce Ticket Gateway
Operational
x360Recover Manager
Operational
x360Recover Tunnel Services
Operational
BRC Cloud Tunnel Services
Operational
x360Recover Manager (BRC)
Operational
x360Recover Manager (Replibit & D2C)
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Operational
Email Notifications
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Operational
x360Recover Virtual Office (US)
Operational
x360Recover Virtual Office (CA)
Operational
x360Recover Virtual Office (EU)
Operational
x360Cloud
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Degraded Performance
x360Cloud Management Portal (US)
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Operational
x360Cloud Smart Search (US)
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Operational
Microsoft 365 Backup (US)
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Degraded Performance
Microsoft 365 Restore (US)
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Degraded Performance
Google Workspace Backup (US)
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Degraded Performance
Google Workspace Restore (US)
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Operational
x360Cloud Management Portal (EU)
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Operational
x360Cloud Smart Search (EU)
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Operational
Microsoft 365 Backup (EU)
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Operational
Microsoft 365 Restore (EU)
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Operational
Google Workspace Backup (EU)
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Operational
Google Workspace Restore (EU)
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Operational
x360Cloud Management Portal (CA)
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Operational
x360Cloud Smart Search (CA)
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Operational
Microsoft 365 Backup (CA)
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Operational
Microsoft 365 Restore (CA)
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Operational
Google Workspace Backup (CA)
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Operational
Google Workspace Restore (CA)
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Operational
x360Portal
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Operational
Support Ticketing
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Operational
Axcient Marketing Portal
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Operational
Axcient Invoicing and Payments
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Operational
Training & eLearning
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Operational
Authentication
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Operational
Dashboard
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Operational
x360Sync
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Operational
x360Sync Web (US)
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Operational
x360Sync Data Transfer (US)
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Operational
x360Sync Collaborative Web Editing (US)
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Operational
x360Sync Web Preview (US)
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Operational
x360Sync Web (EU)
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Operational
x360Sync Data Transfer (EU)
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Operational
x360Sync Collaborative Web Editing (EU)
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Operational
x360Sync Web Preview (EU)
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Operational
x360Sync Web (CA)
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Operational
x360Sync Data Transfer (CA)
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Operational
x360Sync Collaborative Web Editing (CA)
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Operational
x360Sync Web Preview (CA)
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Operational
x360Sync Private Cloud Web Preview
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Operational
x360Sync Private Cloud Collaborative Web Editing
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Operational
x360Sync Licensing Service
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Operational
Backup for Files
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Operational
Backup for Files Offsite Replication
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Operational
Backup Portal
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Operational
Axcient Cloud Services
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Operational
BDR for ShadowProtect Next-gen Cloud Replication
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Operational
BDR for ShadowProtect Cloud Backup (Legacy)
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Operational
BDR for Veeam
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Operational
BDR for Quest
Operational
Axcient Help Center
Operational
support.axcient.com
Operational
help.axcient.com
Operational
axcient.com/enduser-documentation
Operational
Business Recovery Cloud (BRC)
Operational
BRC Offsite Replication (US)
Operational
BRC Cloud Virtual Office (US)
Operational
BRC Offsite Replication (CA)
Operational
BRC Cloud Virtual Office (CA)
Operational
File & Folder Recovery
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Multiple Product Maintenance for CA Region Oct 8, 2025 19:00-21:00 MDT
We will be conducting planned network maintenance for the Canada Data center. Backups and web services may be unavailable for the duration of the window
Posted on Oct 01, 2025 - 15:39 MDT
Posted on Oct 01, 2025 - 15:39 MDT
Scheduled Maintenance: Pending Update Notification Oct 9, 2025 02:00-06:00 MDT
Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Thursday morning, Oct 9, 2025. Deployment will occur between 2AM and 6AM MDT.
Virtual Office instances and Virtual Machines that are running will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Posted on Oct 01, 2025 - 11:05 MDT
Virtual Office instances and Virtual Machines that are running will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Posted on Oct 01, 2025 - 11:05 MDT