x360Recover US Incident
Identified - We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.
Aug 18, 2025 - 10:04 MDT
Uptime over the past 90 days. View historical uptime.
x360Recover ? Operational
x360Recover Cloud (US) ? Operational
x360Recover Cloud (EU) ? Operational
x360Recover Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
x360Recover Manager Operational
90 days ago
100.0 % uptime
Today
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Email Notifications ? Operational
x360Recover Virtual Office (US) Operational
90 days ago
100.0 % uptime
Today
x360Recover Virtual Office (CA) Operational
90 days ago
100.0 % uptime
Today
x360Recover Virtual Office (EU) Operational
90 days ago
100.0 % uptime
Today
x360Cloud ? Operational
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Operational
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Operational
Google Workspace Restore (EU) ? Operational
x360Cloud Management Portal (CA) ? Operational
x360Cloud Smart Search (CA) ? Operational
Microsoft 365 Backup (CA) ? Operational
Microsoft 365 Restore (CA) ? Operational
Google Workspace Backup (CA) ? Operational
Google Workspace Restore (CA) ? Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
Dashboard ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Licensing Service ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
File & Folder Recovery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025
Backup for Files - Portal Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 06:00 MDT
Scheduled - We will be conducting planned maintenance on Backup for Files servers and services. The portal may be unavailable for the duration of the window.
Aug 14, 10:51 MDT
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
x360Sync CA Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 05:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 02:15 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 15:02 MDT
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Aug 14, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 MDT
Scheduled - We will be conducting planned maintenance on Axcient Cloud Services servers and services. Backups and web services may be unavailable for the duration of the window
Aug 7, 10:54 MDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
x360Sync Issue
Resolved - This incident has been resolved.
Aug 7, 03:49 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 14:13 MDT
Investigating - We are investigating an issue with Axcient x360Sync with desktop agents connecting. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Aug 6, 13:44 MDT
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 01:00 MDT
Scheduled - We will be conducting planned maintenance on Axcient Cloud Services servers and services. Backups and web services may be unavailable for the duration of the window
Aug 5, 12:47 MDT
Aug 6, 2025
Scheduled Maintenance: Pending Update Notification
Completed - The scheduled maintenance has been completed.
Aug 6, 07:19 MDT
Verifying - Verification is currently underway for the maintenance items.
Aug 6, 07:19 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 MDT
Scheduled - Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Thursday morning, August 6, 2025. Deployment will occur between 2AM and 8AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Jul 24, 09:03 MDT
x360Recover Manager - Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 00:00 MDT
Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Aug 1, 07:24 MDT
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