All Systems Operational
Uptime over the past 90 days. View historical uptime.
x360Recover ? Operational
x360Recover Cloud (US) ? Operational
x360Recover Cloud (EU) ? Operational
x360Recover Cloud (CA) ? Operational
Authentication Token Service Operational
Cloud Autoverify Operational
Cloud Key Management System Operational
License Portal Operational
Partition API Operational
Salesforce Ticket Gateway Operational
x360Recover Manager Operational
90 days ago
99.89 % uptime
Today
x360Recover Tunnel Services Operational
BRC Cloud Tunnel Services Operational
x360Recover Manager (BRC) Operational
x360Recover Manager (Replibit & D2C) ? Operational
Email Notifications ? Operational
x360Recover Virtual Office (US) Operational
90 days ago
99.96 % uptime
Today
x360Recover Virtual Office (CA) Operational
90 days ago
99.95 % uptime
Today
x360Recover Virtual Office (EU) Operational
90 days ago
99.77 % uptime
Today
x360Cloud ? Operational
x360Cloud Management Portal (US) ? Operational
x360Cloud Smart Search (US) ? Operational
Microsoft 365 Backup (US) ? Operational
Microsoft 365 Restore (US) ? Operational
Google Workspace Backup (US) ? Operational
Google Workspace Restore (US) ? Operational
x360Cloud Management Portal (EU) ? Operational
x360Cloud Smart Search (EU) ? Operational
Microsoft 365 Backup (EU) ? Operational
Microsoft 365 Restore (EU) ? Operational
Google Workspace Backup (EU) ? Operational
Google Workspace Restore (EU) ? Operational
x360Cloud Management Portal (CA) ? Operational
x360Cloud Smart Search (CA) ? Operational
Microsoft 365 Backup (CA) ? Operational
Microsoft 365 Restore (CA) ? Operational
Google Workspace Backup (CA) ? Operational
Google Workspace Restore (CA) ? Operational
x360Portal ? Operational
Support Ticketing ? Operational
Axcient Marketing Portal ? Operational
Axcient Invoicing and Payments ? Operational
Training & eLearning ? Operational
Authentication ? Operational
Dashboard ? Operational
x360Sync ? Operational
x360Sync Web (US) ? Operational
x360Sync Data Transfer (US) ? Operational
x360Sync Collaborative Web Editing (US) ? Operational
x360Sync Web Preview (US) ? Operational
x360Sync Web (EU) ? Operational
x360Sync Data Transfer (EU) ? Operational
x360Sync Collaborative Web Editing (EU) ? Operational
x360Sync Web Preview (EU) ? Operational
x360Sync Web (CA) ? Operational
x360Sync Data Transfer (CA) ? Operational
x360Sync Collaborative Web Editing (CA) ? Operational
x360Sync Web Preview (CA) ? Operational
x360Sync Private Cloud Web Preview ? Operational
x360Sync Private Cloud Collaborative Web Editing ? Operational
x360Sync Licensing Service ? Operational
Backup for Files ? Operational
Backup for Files Offsite Replication ? Operational
Backup Portal ? Operational
Axcient Cloud Services ? Operational
BDR for ShadowProtect Next-gen Cloud Replication ? Operational
BDR for ShadowProtect Cloud Backup (Legacy) ? Operational
BDR for Veeam ? Operational
BDR for Quest Operational
Axcient Help Center Operational
support.axcient.com Operational
help.axcient.com Operational
axcient.com/enduser-documentation Operational
Business Recovery Cloud (BRC) Operational
BRC Offsite Replication (US) Operational
BRC Cloud Virtual Office (US) Operational
BRC Offsite Replication (CA) Operational
BRC Cloud Virtual Office (CA) Operational
File & Folder Recovery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
Backup for Files - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 03:21 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 MST
Scheduled - We will be conducting planned maintenance on Backup for Files servers and services.
Nov 18, 10:15 MST
Nov 19, 2024
US x360Recover Cloud Vault Partial Outage
Resolved - This incident has been resolved.
Nov 19, 20:20 MST
Update - A portion of our US VPN infrastructure for x360Recover Virtual Office is also affected
Nov 19, 18:41 MST
Identified - We are working to address an issue affecting a portion of our x360Recover Cloud and 3rd Party BDR vaults.
Nov 19, 18:25 MST
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 MST
Scheduled - We will be performing maintenance that will affect multiple products in the US region. Services may be unreachable for periods of 5-10 minutes during this window.
Nov 14, 09:08 MST
Nov 18, 2024

No incidents reported.

Nov 17, 2024
x360Sync - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:00 MST
Scheduled - We will be conducting planned maintenance on x360Sync servers and services.
Nov 14, 05:13 MST
Nov 16, 2024
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
x360Portal Issue
Resolved - Access to our billing services from x360Portal has been restored.
Nov 13, 15:07 MST
Identified - We are experiencing an issue with our billing provider that is preventing partners from accessing their billing and payments within x360Portal.
Nov 13, 10:10 MST
Backup for Files Issue
Resolved - This incident has been resolved.
Nov 13, 10:14 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 07:17 MST
Identified - We have identified a problem with our Backup for Files portal affecting some partners' ability to log in. We are working on a release to address this issue by Thur, Nov 14th.
Nov 12, 14:18 MST
x360Recover Manager - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 MST
Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Nov 10, 09:16 MST
Nov 12, 2024
x360Sync Issue
Resolved - We have completed upgrades that have alleviated all network congestion partners may have been experiencing.
Nov 12, 22:54 MST
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 12:12 MST
Investigating - We are investigating an issue with Axcient x360Sync causing reduced performance for certain clients. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Nov 12, 12:12 MST
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Nov 12, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 MST
Scheduled - We will be performing maintenance that will affect multiple products in the US region. Services may be unreachable for periods of 5-10 minutes during this window.
Nov 6, 17:37 MST
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 01:00 MST
Scheduled - We will be performing maintenance that will affect multiple products in the US region. Services may be unreachable for periods of 5-10 minutes during this window.
Nov 6, 11:42 MST
Nov 11, 2024
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Nov 11, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 MST
Scheduled - We will be performing maintenance that will affect multiple products in the US region. Services may be unreachable for periods of 5-10 minutes during this window.
Nov 6, 17:36 MST
Emergency Maintenance
Resolved - This incident has been resolved.
Nov 11, 09:53 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 08:52 MST
Update - We are continuing to work on a fix for this issue.
Nov 11, 08:48 MST
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 08:47 MST
Backup for Files - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:52 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:52 MST
Scheduled - We will be conducting planned maintenance on Backup for Files servers and services.
Nov 11, 03:51 MST
Backup for Files - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 MST
Scheduled - We will be conducting planned maintenance on Backup for Files servers and services.
Nov 9, 04:27 MST
Nov 10, 2024

No incidents reported.

Nov 9, 2024
Multiple Product Maintenance for US Region
Completed - The scheduled maintenance has been completed.
Nov 9, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 MST
Scheduled - We will be performing maintenance that will affect multiple products in the US region. Services may be unreachable for periods of 5-10 minutes during this window.
Nov 6, 17:36 MST
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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