Axcient Status

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 2024 - 05:22 MDT

Identified - The issue has been identified and a fix is being implemented.
Apr 23, 2024 - 04:57 MDT

Investigating - We are investigating an issue that is affecting multiple products in the US. We have isolated the issue and are working on resolving it.
Apr 23, 2024 - 04:56 MDT

Uptime over the past 90 days. View historical uptime.

x360Recover Operational

x360Recover Cloud (US) Operational

x360Recover Cloud (EU) Operational

x360Recover Cloud (CA) Operational

Authentication Token Service Operational

Cloud Autoverify Operational

Cloud Key Management System Operational

License Portal Operational

Partition API Operational

Salesforce Ticket Gateway Operational

x360Recover Manager Operational

90 days ago

99.82 % uptime

Today

x360Recover Tunnel Services Operational

BRC Cloud Tunnel Services Operational

x360Recover Manager (BRC) Operational

x360Recover Manager (Replibit & D2C) Operational

Email Notifications Operational

x360Recover Virtual Office (US) Operational

90 days ago

99.47 % uptime

Today

x360Recover Virtual Office (CA) Operational

90 days ago

100.0 % uptime

Today

x360Recover Virtual Office (EU) Operational

90 days ago

100.0 % uptime

Today

x360Cloud Operational

x360Cloud Management Portal (US) Operational

x360Cloud Smart Search (US) Operational

Microsoft 365 Backup (US) Operational

Microsoft 365 Restore (US) Operational

Google Workspace Backup (US) Operational

Google Workspace Restore (US) Operational

x360Cloud Management Portal (EU) Operational

x360Cloud Smart Search (EU) Operational

Microsoft 365 Backup (EU) Operational

Microsoft 365 Restore (EU) Operational

Google Workspace Backup (EU) Operational

Google Workspace Restore (EU) Operational

x360Portal Operational

Support Ticketing Operational

Axcient Marketing Portal Operational

Axcient Invoicing and Payments Operational

Training & eLearning Operational

Authentication Operational

Dashboard Operational

x360Sync Operational

x360Sync Web (US) Operational

x360Sync Data Transfer (US) Operational

x360Sync Collaborative Web Editing (US) Operational

x360Sync Web Preview (US) Operational

x360Sync Web (EU) Operational

x360Sync Data Transfer (EU) Operational

x360Sync Collaborative Web Editing (EU) Operational

x360Sync Web Preview (EU) Operational

x360Sync Web (CA) Operational

x360Sync Data Transfer (CA) Operational

x360Sync Collaborative Web Editing (CA) Operational

x360Sync Web Preview (CA) Operational

x360Sync Private Cloud Web Preview Operational

x360Sync Private Cloud Collaborative Web Editing Operational

x360Sync Licensing Service Operational

Backup for Files Operational

Backup for Files Offsite Replication Operational

Backup Portal Operational

Axcient Cloud Services Operational

BDR for ShadowProtect Next-gen Cloud Replication Operational

BDR for ShadowProtect Cloud Backup (Legacy) Operational

BDR for Veeam Operational

BDR for Quest Operational

Axcient Help Center Operational

support.axcient.com Operational

help.axcient.com Operational

axcient.com/enduser-documentation Operational

Business Recovery Cloud (BRC) Operational

BRC Offsite Replication (US) Operational

BRC Cloud Virtual Office (US) Operational

BRC Offsite Replication (CA) Operational

BRC Cloud Virtual Office (CA) Operational

File & Folder Recovery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance: Pending Update Notification Apr 25, 2024 03:00-07:00 MDT

Notice to Partners: Axcient will be deploying an update to x360Recover Virtual Office early Thursday morning, April 25, 2024. Deployment will occur between 3AM and 7AM MDT. Running Virtual Office instances and Virtual Machines will not be impacted, but x360Recover Partners (Replibit, BRC) may not be able to start a new Virtual Office while deployment is taking place.
Posted on Apr 18, 2024 - 07:55 MDT

x360Recover (formerly Replibit) - Maintenance May 6, 2024 20:00-22:00 MDT

We will be conducting planned maintenance on x360Recover (formerly Replibit) servers and services.
Posted on Apr 16, 2024 - 08:27 MDT

Past Incidents

Apr 23, 2024

Unresolved incident: Multiple product outage for US region.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

x360Recover Manager (formerly RMC) - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 MDT

Scheduled - We will be conducting planned maintenance on x360Recover Manager servers and services.
Apr 12, 08:54 MDT

Apr 16, 2024

No incidents reported.

Apr 15, 2024

x360Cloud (formerly CloudFinder) Issue

Resolved - The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Apr 15, 14:50 MDT

Monitoring - We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
Apr 15, 11:41 MDT

Investigating - We are currently investigating an issue with backup reports failing to generate properly. We have confirmed that x360Cloud backups are running normally and this issue is only with the generation of the backup reports themselves. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 15, 08:57 MDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

Multiple product outage for US region

Resolved - This incident has been resolved.
Apr 11, 18:37 MDT

Monitoring - We believe most Axcient services have been restored. We are continuing to work on validating that our VO environment is working as expected.
Apr 11, 16:11 MDT

Update - We have partially restored network connectivity and are working to fully restore our internal redundancies.
Services are currently recovering and we are working with internal teams to update statuses as they become clear.
Apr 11, 15:43 MDT

Update - We are continuing to work with our various network vendors to restore services as quickly as possible including investigating alternative network paths that may have a quicker resolution.
The ongoing network issue has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.
Apr 11, 14:34 MDT

Update - We are continuing to work with our various network vendors to restore services as quickly as possible.
We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendors and are working on alternatives to bring services back online.
Apr 11, 10:54 MDT

Identified - We have identified an upstream network issue that has resulted in a partial segmentation of our internal networks where internal redundancies have not been able to failover properly. We currently do not have an ETR for this outage from our vendor and are working on alternatives to bring services back online.
Apr 11, 08:37 MDT

Update - We are continuing to investigate this issue.
Apr 11, 03:54 MDT

Investigating - We are investigating an issue that is resulting in multiple products in the US going offline since approximately 03:30 AM MDT. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Apr 11, 03:48 MDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Multiple Product Maintenance for US Region

Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 MDT

Scheduled - We will be conducting planned maintenance on Axcient Cloud servers and services. Backups running or starting during the duration of the window may be interrupted.
Apr 3, 10:26 MDT

Related